CX Agent - Vacancy

Customer Experience Executive

🥩 Join Our Team as a Customer Experience Executive! 🥩

The CarniStore team is expanding! Are you passionate about providing top-notch customer experiences? Do you have a knack for turning meat enthusiasts into loyal customers? If so, we've got the perfect opportunity for you! We're on the hunt for a friendly, enthusiastic and solution focused Customer Experience Executive to join our growing team and help provide support to our valued customers.

🔥 What You'll Do 🔥

• Being the first point of contact for all customers; in-store, as well as via phone, email and chat
• Assist with inquiries and orders.
• Work closely with the dispatch team to ensure deliveries are on time and flag potential issues before they arise.
• Offer guidance and recommendations of our product range.
• Resolve complaints promptly, professionally and with empathy.
• Proactively stay up to date with our product range and services to offer personalised product recommendations, information about pricing, availability, and promotions.
• Play a vital role in turning first-time shoppers into lifelong CarniStore ambassadors.
• Offer first line support for website and app issues, escalating to tech support when needed.
• Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.

🎉 What We're Looking For 🎉

• Kindness, empathy and an innate willingness to go the extra mile to make customers happy.
• Excellent English verbal and written communication skills that bring warmth, friendliness and enthusiasm to every interaction.
• Great at multitasking and prioritising to handle many customers on multi-channels at the same time.
• Customer-focused attitude with a genuine desire to assist and build relationships.
• Strong problem-solving skills to turn challenges into opportunities.
• Familiarity with various communication channels and basic computer skills.
• Experience in a customer service role, preferably as a Customer Service Executive or similar.
• Flexible to work weekend and evening shifts as well as holidays (including Thanksgiving, Eid, Christmas).
• Basic understanding of cooking/food terminology and a willingness to learn about meat cuts and cooking styles. (*we love passionate foodies)
• This is a fast-paced role and needs someone who is calm under pressure, can think on their feet, empathise with customers, and quickly comprehend and resolve their needs.
• The ideal candidate will be relentless in their mission to find solutions to problems, and will understand that we don’t just sell meat, but we are part of creating memorable experiences for our customers.

CarniStore is an equal opportunity employer. We pride ourselves on our diverse and inclusive work environment and encourage applications from all qualified candidates.