Put all cold items in the fridge ASAP and consume same day or freeze for later use. Consume all hot items within 2 hours otherwise place in the fridge for later consumption. We don’t recommend keeping items in the fridge for periods exceeding 72 hours.

Most of our products are vacuum sealed individually, making them freezer friendly. If you’re the type that likes to bulk buy and meal plan, this is a great option for you. Items placed in the freezer will easily last for a long time. Please ensure that you defrost safely in the fridge.

When you buy one of our meat products, you will notice an option to add a rub (dry seasoning) or a marinade. If you select one of these options, we will apply a generous dose of your choice addition directly onto your meat so that by the time it gets to you, you can throw it directly onto the grill, pan or oven without having to worry about any prep! Isn’t that awesome?! We don’t recommend adding both a rub and marinade onto the same piece of meat, might turn out a little “out there” in the flavor department. So if you select both we will deliver the marinade on the side.

There is just so much marketing jargon out there and it can be confusing knowing what to prioritize when making a healthy and responsible purchasing decision. Our advice? Always ask for ethically raised. Ethically raised by definition means that an animal is raised in its natural environment, eating its natural diet, free from any additives, hormones and any GMO feed. Do not prioritize the organic label as it is just a certificate that you pay extra for. Our promise is ethically raised. We go to great lengths to ensure this at the source. Whether it be New Zealand, Argentina or the USA, we ensure quality through pedantic sourcing and that is what separates CarniStore from the rest. 

We've streamlined our allergen information to make it easier for you to find. You can now view all allergen details for our rubs, marinades, and more on one dedicated page. Additionally, every individual product page now includes an "Allergens" tab that clearly lists any potential allergens.

We're proudly free from preservatives and fillers: no dextrose, xanthan gum, phosphates, or nitrates here. That means a shorter shelf life, but a much cleaner product.

Good question. Our cooked items (Smokehouse, Sides, Sauces) arrive hot and ready to eat within Dubai only. When we deliver to other emirates, unfortunately, safety protocols dictate that our cooked items are flash cooled, vacuum sealed and sent via chilled vans.

We source our meat from the best farms on the planet.. Only ethically raised meats that come from Argentina, Australia and The United States straight to your doorstep. You have our word that none of our products will ever endure exposure to hormones or antibiotics, nor inhumane and unsanitary caging environments.

All our products are 100% Halal as per the laws and regulations in the UAE.

You can add any special requests in the special instructions section and we will do our absolute bestest to ensure that your every detail is acted upon accordingly. Otherwise we will give you a call to sort things out. Jubbly Bubbly!

Placing an order with us is as easy as running a steak knife through one of our buttery steaks. Our user-friendly website allows you to browse through our products with ease, select add-ons with a few clicks and arrange delivery according to your schedule. If you would like to order something you cannot find on our website, or need some expert advice, please email us at carnihelp@carnistore.com. We will do our best to reply within 24 hours.

For Dubai orders we accept online credit card payments, credit and debit cards on delivery as well as cash on delivery!
For all other Emirates, we accept online credit card payments and cash on delivery. Credit card on delivery facilities are not available at this time.
We highly recommend you pay online just in case you’re out when we deliver, anyone home can accept the delivery on your behalf without payment arrangements needing to be made.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you as soon as possible.

The minimum order value for delivery is AED 100.
Store pickup: Free (no minimum order required)

• Free delivery on orders above AED 300
• Dubai: AED 20 for orders under AED 300
• Other Emirates: AED 30 for orders under AED 300
• Store pickup: Free (no minimum order required)

We deliver UAE wide! We can accommodate same day deliveries in Dubai while in the other Emirates, you will have to wait one day for your meaty package of goodness to arrive.

Dubai:

• Raw Range:
  Order before 2 PM → Same-day delivery
  Order after 2 PM → Next-day delivery (you can choose your delivery time at checkout)
• Cooked / Smoke House Range:
  Delivered within 24 hours
• Store Pickup: Ready same day or next, depending on order time (no delivery fee or minimum)

Other Emirates:

• Delivery slots depend on your location and are shown at checkout after selecting your Emirate
• All products are chilled and securely packaged, delivered via 3rd-party courier
• Cooked and raw items follow the same process
• Timing may vary, especially during holidays or peak seasons

Yes! Store pickup is free with no minimum order value.

Unfortunately, the weather here doesn’t really allow us to leave your package at the front door else you may come home to find the contents looking kinda gross! We will need to take it back to our meat gallery and contact you to arrange for another delivery time.

Due to the perishable nature of food products, returns are generally not accepted unless the product is unsafe, damaged, incorrectly supplied, or otherwise non-compliant with applicable law, in each case, due to the fault of CarniStore.

You are responsible for inspecting your Order promptly upon delivery and for storing and handling food products strictly in accordance with any instructions provided, including any instructions provided on our Website. Failure to follow storage or consumption instructions may affect product quality and limit our ability to provide remedies.

Upon delivery, if you believe any product you have received from your Order is spoiled, unsafe, misdescribed, damaged, incorrectly supplied or late-delivered in circumstances attributable to CarniStore, please contact our CarniStore Customer Service via any of the following channels as soon as reasonably possible at the time of delivery:

• Call or WhatsApp: +971 56 536 5858
• Call: +971 4 331 3337
• Email: carnihelp@carnistore.com

We will immediately investigate your complaint. Where appropriate and in accordance with applicable UAE consumer protection and food safety laws, we may offer you a replacement product and/or a refund. Where a refund is required, such refund shall be processed within 7 working days of confirming eligibility and processed using the original payment method, unless otherwise agreed. Processing times may vary depending on the payment provider. 

Refusal of delivery for reasons unrelated to product safety, quality, or our compliance with the Order may result in the Order being treated as fulfilled.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under UAE law, including your right to a refund, replacement or compensation where products are spoiled, unsafe, misdescribed, damaged, incorrectly supplied or delivered late in circumstances attributable to us.