The Carnistore Refund & Goodwill Policy
The Carnistore Crew are passionate about our ‘Client Focused’ service. We are committed to providing a smooth and seamless client experience delivering high quality foods to you. That is the Carnistore Goodwill Policy!
If you ever want to ask us anything, whether about our products and services, this Website, any of our Terms and Conditions or even recommendations or advice on how to prepare or serve any Carnistore foods delivered to you, then please contact the Carnistore Crew.
Food is our passion and we are here to share that passion with you!
If you believe the Carnistore Crew have not delivered on the Carnistore Goodwill Policy, the products you receive are damaged or incorrectly supplied on delivery or you are dissatisfied with the quality of the produce received, please contact our dedicated Carnistore Client Complaints Team on +971 4 331 3337 or email them at Letstalk@carnistore.com as soon as possible, and within 6 hours of receipt of your Order.
They will immediately investigate your complaint. We may offer you a replacement product and/or a refund and any refund given by us will be made to the debit/credit card account provided when you placed your Order.
Naturally, our products may only be returned if we have not serviced you in accordance with the Carnistore Goodwill Policy.
You agree to check all products you receive from us immediately upon receipt so if we do not hear from you within 6 hours of receipt, you will be deemed to be satisfied with your Order.