Refund policy

Due to the perishable nature of food products, returns are generally not accepted unless the product is unsafe, damaged, incorrectly supplied, or otherwise non-compliant with applicable law, in each case, due to the fault of CarniStore.

You are responsible for inspecting your Order promptly upon delivery and for storing and handling food products strictly in accordance with any instructions provided, including any instructions provided on our Website. Failure to follow storage or consumption instructions may affect product quality and limit our ability to provide remedies.

Upon delivery, if you believe any product you have received from your Order is spoiled, unsafe, misdescribed, damaged, incorrectly supplied or late-delivered in circumstances attributable to CarniStore, please contact our CarniStore Customer Service via any of the following channels as soon as reasonably possible at the time of delivery:

• Call or WhatsApp: +971 56 536 5858

• Call: +971 4 331 3337

• Email: carnihelp@carnistore.com

We will immediately investigate your complaint. Where appropriate and in accordance with applicable UAE consumer protection and food safety laws, we may offer you a replacement product and/or a refund. Where a refund is required, such refund shall be processed within 7 working days of confirming eligibility and processed using the original payment method, unless otherwise agreed. Processing times may vary depending on the payment provider. 

Refusal of delivery for reasons unrelated to product safety, quality, or our compliance with the Order may result in the Order being treated as fulfilled.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under UAE law, including your right to a refund, replacement or compensation where products are spoiled, unsafe, misdescribed, damaged, incorrectly supplied or delivered late in circumstances attributable to us.