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Frequently asked
Are your meats halal?
Yes. Every product we sell is 100% Halal as per the laws and regulations in the UAE. We no longer stock any non-Halal items.
Where and when do you deliver?
We deliver UAE-wide. In Dubai, orders placed before 3pm are delivered the same day, and orders after 3pm the next day. Smokehouse items are delivered within about 10 hours and our team calls to confirm timing. In other emirates, pick from the available days and slots at checkout (usually 1 to 2 days). Please select your emirate before checkout.
What are the delivery fees?
Orders over 300 AED qualify for free delivery. Below that: standard delivery in Dubai is 10 AED, Express delivery in Dubai is 25 AED (fixed), and standard delivery to other emirates is 20 AED.
How do free delivery and the free broth work?
Spend 300 AED for free delivery, and 450 AED to unlock a free Bone Broth (1 per order), which you can add straight from your cart.
How do the rub and marinade add-ons work?
Choose a rub (dry seasoning) or a marinade on any meat product and we apply a generous dose before delivery, so it is ready for the grill, pan or oven with no prep. We don't recommend both a rub and a marinade on the same cut; if you pick both, the marinade comes on the side. On the product page you can hover a rub or marinade to see what it tastes like.
What payment methods do you accept?
For delivery orders, we accept secure online card payment only. If you choose store pickup, you can pay online or pay in store.
Do you use hormones or antibiotics?
No. We only source ethically raised meat from top farms in Argentina, Australia and the USA, free from hormones and antibiotics, and never from inhumane or unsanitary environments.
How should I store my order?
Refrigerate cold items as soon as they arrive and eat the same day, or freeze for later. Eat hot items within 2 hours or refrigerate for later. We recommend not keeping items in the fridge beyond 72 hours. Most products are vacuum sealed and freezer friendly, just defrost safely in the fridge.
