(Summary)

Delivery and collection timeslots are displayed at checkout.

Minimum order value for delivery is 100 AED.

No minimum order value for collection from our Store.

What are the delivery fees?

• Free delivery on orders above AED 300

• Dubai: AED 20 on orders under AED 300

• Other Emirates: AED 30 on orders under AED 300

Delivery in Dubai

CarniStore Raw Range: Orders for any product from our Raw Range placed before 2pm may be delivered the same day. Orders placed after 2pm can be delivered the next day.

CarniStore Cooked Range: Orders for any product from our Cooked Range may be delivered within 24 hours. 

Delivery to other Emirates

Delivery schedules vary by Emirate and regulatory requirements and are displayed at checkout.

Peak periods

There may be periods when we operate at maximum capacity and are unable to offer the above delivery time slots nor collection from our CarniStore address.

Delivery Policy (Full)

CarniStore offers the option to have your Order delivered to an address you may specify at checkout or collection from Alserkal Avenue, Warehouse 6, 17th Street, Al Quoz, Dubai (our “Store”). Delivery and collection timeslots are displayed at checkout.

Delivery fees, schedules and minimum order values are clearly displayed at checkout and form part of your Order. Delivery and collection times will vary depending on the type of product you have chosen and, in the case of delivery only, your location. The applicable delivery charge will be added to your final bill at checkout.

Please think carefully before you choose your delivery time slot as we will be unable to deliver your Order if nobody is able to physically take delivery of it. Please also verify your delivery address carefully before submitting your Order. You will be responsible for any attempted re-delivery charges if we are unable to deliver for reasons beyond our control.

Where products are delivered using third-party logistics providers, CarniStore requires such providers to comply with applicable food safety, temperature-control, hygiene, and transport requirements prescribed by the relevant Emirate authority. In the event of a delivery failure, delay, or loss attributable to us or our delivery partners, please Contact Us and we will investigate promptly to take appropriate remedial action.

CarniStore remains responsible, in accordance with UAE law, for ensuring that products are delivered in a condition fit for human consumption and in accordance with UAE law. All Orders are delivered by vehicles using temperature-controlled logistics. 

Risk in the products passes to you upon physical delivery to the address specified in your Order. Title to the products passes upon delivery and receipt of payment in full.

Unless otherwise communicated at checkout or otherwise on our Website, the following shall apply:

Delivery in Dubai

CarniStore Raw Range: Orders for any product from our Raw Range placed before 2pm may be delivered the same day. Orders placed after 2pm may be delivered the next day and you have the option to determine what time you receive the Order from the dropdown menu on the checkout page.

CarniStore Cooked Range: Orders for any product from our Cooked Range may be delivered within 24 hours. 

Delivery to other Emirates: Delivery schedules outside Dubai vary depending on the Emirate, distance, and regulatory transport requirements. Available delivery days and time slots are displayed at checkout once the Emirate is selected and form part of your Order.

Peak periods: Delivery and collection timelines may vary during peak periods and public holidays, and any material changes will be communicated to you on the Website. If we operate at maximum capacity, we may be unable to offer any delivery time slots nor collection from our CarniStore address. If this is the case, we will communicate it accordingly on our Website.

CarniStore does not knowingly supply products or services to jurisdictions or persons subject to sanctions imposed by the UAE or applicable international sanctions regimes.